Leading academic proofreading at attractive prices, by graduates for students.
Leading academic proofreading at attractive prices, by graduates for students.
Version 07.01.2024
(1) Our services, including editing, proofreading, coaching, research, text editing, text creation, translations, peer review, support with scientific work and research projects, content creation, consulting and customer care, are provided solely in accordance with our General Terms and Conditions (GTC) and the specific provisions of the respective contract. Any agreements that deviate from these conditions, including the customer’s terms and conditions, are not binding without our written confirmation.
(2) We are entitled to provide our contractual services through third parties (in particular through our freelance employees). The selection of freelance employees is at our discretion. Named as graduates or lecturers on the website.
(3) Offers remain non-binding with regard to price, quantity, delivery time and availability until accepted. All information on prices published on our website or the websites of our partner companies are for illustrative purposes only and are non-binding.
Customers have the option of submitting inquiries via our contact form or through our sales partners and affiliates. The specifications of the desired contractual services should be provided in as much detail as possible so that we can prepare an offer based on all of the customer’s requirements. A contract is concluded when a customer accepts our offer within the specified period. Contracts can be concluded by email or using our forms.
In the case of distance contracts, consumers residing in the European Union generally have a right of withdrawal, which is subject to the respective national legislation. However, this right of withdrawal does not apply to services that are produced according to customer specifications or that are clearly tailored to personal needs. Since we provide our services according to specific customer requirements, there is no right of withdrawal in this case.
(1) Depending on the information in our offers, prices are quoted either in Swiss francs (CHF) or in euros (EUR) and include VAT.
(2) The total remuneration and its composition are based on the information in our offers.
(3) If page prices are mentioned in our offers, this always refers to a standard editorial page with 1500 characters including spaces and footnotes. Our prices apply exclusively to correction and editing work in electronic form, i.e. using the Microsoft Word review function directly in the document, with changes that can be tracked by the client. If a client requests a correction in a PDF file or in printed form, this must be expressly stated before the order is placed. In this case, an additional fee may be agreed.
(4) We reserve the right to request an advance payment as pre-financing or a payment after the current state of completion. The due date of the installments is determined by the information in our offers and invoices. Customers should only make the next partial payment if they are satisfied with the partial delivery. A partial payment made is deemed to be the customer’s consent that he or she is satisfied with the previous partial delivery and that we may begin the next partial delivery. After a new partial delivery has begun, subsequent revision or compensation for the previous partial delivery is no longer possible.
(5) If advance financing has been agreed, we are obliged to provide our services only after receipt of payment.
(6) If the customer defaults on payment, we are entitled to charge reminder fees of CHF 15.00 or EUR 15.00 per written reminder and to suspend the continuation of the activity until the invoice has been paid in full.
(7) Shipping costs, postage and other additional costs (such as copying costs, creation of data carriers, interlibrary loan fees) shall be charged to the customer and invoiced separately.
(8) The total remuneration is due at the latest upon delivery of the entire contractual service to the customer.
(1) The subject of the contract is the provision of the agreed service (in accordance with the offer or the order confirmation) and, if applicable, the transfer of rights of use for a work that is created according to the client’s specifications and handed over to them.
(2) Before the contract is concluded, the customer must specify his or her requirements as quickly as possible using our preferred method of communication and provide the documents and information required to process the request as accurately as possible. Changes to the scope of the order after the contract has been concluded will not be accepted without the express consent of both parties.
In the event that our contractual services are to be used in whole or in part in an academic, university or other examination-related context, we expressly point out the following:
(1) We reserve the right to reject requests that are explicitly intended to fraudulently present the services we provide as obviously our own, for example in schools, universities and other educational institutions.
(2) When preparing a scientific paper, this serves as a sample template. It may only be used in a permissible manner. Any paper, editing, proofreading or coaching is merely a suggested result.
(3) We would like to point out that the examination regulations of universities, technical colleges or other educational institutions regularly require sworn declarations that the examination papers have been prepared independently and without outside help. The client alone is liable for any false information provided by him/herself.
(4) Insofar as copyrights arise in texts, these remain with the authoring person. Should the customer, in the context of legal transactions, claim to be the author of the text, this is done at his/her own risk.
(1) The contractual services are provided in close coordination with our project managers, who are responsible for coordinating communication between the client and the freelancers.
(2) Communication takes place via email, telephone and online platforms.
(3) If one of the contracting parties realizes that information or requirements – whether their own or those of a third party – are incorrect, incomplete, unclear or cannot be realized, they are obliged to inform the other party immediately of such circumstances and of the foreseeable consequences.
(4) Our freelancers have creative freedom in providing their services, as long as they remain within the agreed subject matter of the contract and the given time frame.
(1) If the client wishes to change the scope of the contractual services, we must be notified of this in writing. We will then assess the possible consequences of the requested change, particularly with regard to remuneration, additional costs and deadlines, and propose a solution.
(2) If no agreement can be reached or if the change process is terminated for any other reason, for example because the change requested by the customer cannot be realized within the required period, the originally agreed scope of services shall remain in place.
(1) After completion of the service or a defined part thereof, a revision can be requested. Such requests for changes must be addressed to us by the customer by email or using our forms within five days of the respective service being provided. This requires precise and detailed information on the type of change and the reason for the request. When processing the requests, technical and scientific standards are used as decision-making criteria. If this deadline is exceeded, the service is deemed to have been accepted by the customer.
(2) If further improvements are requested, these are to be remunerated separately. We will make an offer if this is desired.
(3) We reserve the right to refuse improvements if the customer has not settled a due invoice amount, if the improvement requests are not comprehensible or cannot be realized (de jure or de facto impossible), or if the improvement is based solely on subjective taste.
(4) If the rectification or replacement delivery fails, the customer is entitled to withdraw from the contract or to demand a reduction in the purchase price.
(1) The editor shall endeavor to meet the agreed delivery dates. Should it become apparent that a delivery date cannot be met, the contractor is obliged to inform the client immediately and to propose a new date.
(2) The client shall set a desired delivery date in such a way that, taking into account all time-consuming factors, timely delivery and rectification is possible under both real and perceived conditions. The customer is obliged to specify delivery times when making the request and to agree these as part of the contract. We do not accept any liability for inaccurate or delayed delivery times provided by the customer. A delivery deadline is considered to have been met if the contractually agreed service has been demonstrably provided (mailserver log files, communication protocols) or sent to the customer.
(3) We shall not be liable for delays caused by force majeure (such as strikes, lockouts, official orders, general disruptions to telecommunications, etc.) or by circumstances within the customer’s area of responsibility (such as timely provision of cooperation services; defects due to unclear, incorrect or incomplete instructions; incomplete communication of an order). Such circumstances entitle us to postpone delivery of the respective services for the duration of the hindrance plus a reasonable start-up period. Delays due to force majeure should be communicated immediately, if possible.
(1) If a contractual service includes the transfer of rights of use, the customer acquires the right of use for personal purposes. This includes, among other things, the right to duplicate, translate, distribute, make publicly available or have the work carried out by third parties or transfer it to third parties. In addition, the customer acquires the right to integrate the intellectual services into their own works.
(2) The rights of use are only transferred after full payment of the entire contractual service.
(1) It is assumed that creative freedom has been agreed, unless the customer has expressly stated special requirements when placing the order.
(2) Liability for the legal admissibility of the contents of the commissioned services is excluded. The customer indemnifies us from all resulting claims.
(3) We are liable in accordance with the statutory provisions for intent and gross negligence. In the event of slight negligence, we shall only be liable in the event of a breach of a material contractual obligation, the fulfillment of which is essential to the proper performance of the contract and on the observance of which the customer regularly relies, as well as in the event of damage to life, limb or health. In the event of slight negligence, liability shall be limited to the foreseeable, typically occurring damage, but to a maximum of the contract price. National liability provisions remain unaffected by this limitation. This also applies to the liability of our subcontractors.
(4) We are not liable for the loss of data if the damage was caused by a customer who did not perform a data backup so that a recovery of the lost data would be possible with reasonable effort.
(5) Questions of style, subjective views, minor spelling or grammar mistakes, formatting requirements that were not clearly specified when the order was placed, specific requirements and personal preferences of the customer do not justify any claims.
(6) Since stylistic and content revisions depend heavily on the linguistic sense of the respective editor, they are to be understood only as suggestions for improvement and require review by the client. Therefore, we do not assume any liability for stylistic corrections and editing.
(7) We do not guarantee the success of the content we create or provide.
(8) The aim of editing or proofreading is to reduce the number of errors in the source text that were caused by the clients to a minimum. This includes checking the text for correct spelling, grammar, syntax and punctuation, with the changes made being marked in a way that is comprehensible to the clients. It is recognized that a high number of errors in the original text (for example, an average of more than ten errors per page) can make it more difficult to achieve this goal, so that isolated errors may still remain after the proofreading has been completed. In the case of recurring errors, a one-time note from the person making the correction may be sufficient. In general, there is no guarantee of absolute freedom from errors.
(9) Delays caused by late payments or feedback are the responsibility of the customer.
(1) If the customer withdraws from the contract for reasons for which we are not responsible, a refund is excluded.
(2) If we are unable to find a suitable freelancer to carry out the work in accordance with the contract within two weeks of the conclusion of the contract, we are entitled to withdraw from the contract. This may occur in exceptional cases for scheduling or staffing reasons. If the customer has already made a payment at the time of withdrawal, the full amount will be refunded.
Deliveries to customers are generally made electronically.
(1) Our mediation service between the parties is provided while maintaining anonymity. We do not inform our freelancers about the names or other personal data of our customers, nor do we pass on the names or personal data of our freelancers to our customers.
(2) Clients agree not to contact the freelancers directly without using our mediation platform. They will not disclose their name or other personal information such as email address, telephone number or other contact details to our freelancers, nor will they attempt to establish direct contact by other means.
(3) All contracting parties, including our freelancers, are obliged to maintain confidentiality regarding all information obtained in the course of their work, unless the information is necessary for the execution of the contract. This confidentiality obligation applies to both the customers and the content of the transaction. Only the customer themselves can release the parties involved from this confidentiality obligation in writing. Statutory disclosure requirements take precedence over these confidentiality agreements.
(1) The personal data entrusted to us will be used exclusively in accordance with legal requirements.
(2) In view of the transmission of texts, data and other communication in electronic form, absolute protection of trade secrets and other confidential information cannot be guaranteed, since unauthorized access to electronically transmitted content cannot be completely ruled out.
(1) The place of fulfillment and exclusive place of jurisdiction for all disputes arising from legal relationships with companies is our company headquarters in Wil SG. We also reserve the right to take legal action at the customer’s general place of jurisdiction.
(2) Should individual provisions of the agreements between the parties be or become invalid, illegal or unenforceable in whole or in part, the validity and enforceability of the remaining provisions shall remain unaffected. In this case, the parties shall replace the invalid clause with a provision that comes closest to the intended economic purpose and is legally permissible. The same shall apply to any contractual gaps.
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